Shipping Policy

Shipping Policy

How long will my order take to ship?

Maman orders are processed Monday to Friday.

We aim to dispatch all orders within 24 hours. Please allow 1-3 business days for delivery. For rural delivery allow an extra 1-2 days.

Deliveries will not be made on weekends or public holidays.

Estimated delivery times are to be used as a guide only. Maman cannot be held responsible for any delay caused by the chosen courier service.

What are your shipping costs?

Orders under $250 - Courier Delivery – North island - $10

Orders under $250 - South Island & Rural Delivery - $15

Orders over $250 - FREE SHIPPING

Courier Delivery - Australia Wide - $40

In-store pick up from our Remuera Boutique - FREE

(All prices are calculated in New Zealand dollars)

*For worldwide shipping rates, please call or email our customer service team to arrange a quote .

What are your shipping conditions?

All shipments are sent via traceable method with signature required upon delivery. If for any reason you wish to have signature required removed from your order, please note this in the shipping instructions of your order at checkout. By requesting this service be removed, you are acknowledging that Maman is not accountable for any lost or stolen orders and that your order will not be covered by insurance.

When receiving a consignment that may be torn open, badly crushed etc please be sure to note this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.

All items are insured against theft and accidental damage whilst in transit from Maman to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

We are unable to redirect orders once dispatched. Anyone at the delivery address who receives the goods shall be presumed by Maman to be authorised to receive the goods on your behalf.

We cannot deliver to a PO Box address.

Are taxes and duties applied?

Your credit or debit card will be charged in NZ Dollars. The amount on your bank statement will be the equivalent amount in your local currency based on the rate applied by your credit card company on the day your account is debited. Note that the rate applied by your bank may not be the exact rate as stated on the site’s currency converter at the time of purchase.

Customs and import duties are charged when your items reach their destination. These charges are the sole responsibility of the recipient. We have no control over these charges and cannot advise what the costs will be as import duties and customs policies are different in each country.

My parcel hasn't arrived on it's delivery date, what should I do?

If your parcel has not arrived after 5 working days after the suggested delivery date please contact with your contact details and order number so we can investigate this issue further.Please Note: Investigations can take up to 10 working days.