Shipping Policy

To our Maman Community,
 
After moving our distribution centre home so we could continue to safely fulfil online orders in real time, we now have clarity from the NZ Government and their Unite Against Covid-19 platform that we are unable to do so.
 
Effective immediately all online orders placed will still be fulfilled but will now be shipped out to you after the lockdown period.  This allows our new online store to stay open 24/7 and for you to continue to support local small businesses, like Maman, over the coming weeks.
 
The main thing this decision ensures is that our courier services can prioritise all essential deliveries get to where they need to go, and supports getting New Zealanders food, health and sanitary supplies as quickly as we can.
 
We will continue to use this time to inspire and excite you through our amazing brand and product content and we personally are looking ahead and working hard on our plans for the future of Maman.
 
Finally, stay safe and be responsible.  Reach out to those you love, stay in touch, help others where you can and most importantly PLEASE stay in isolation.  We can do this.  Together.

 

Kate and Em xx

Once lockdown has been lifted we will resume shipping normally as outlined below.

 

 

Maman orders are processed Monday to Friday.

We aim to dispatch all orders within 24 hours. Please allow 1-3 business for delivery. For rural delivery allow an extra 1-3 days.

Deliveries will not be made on weekends or public holidays.

All deliveries within New Zealand are sent on a signature required service using New Zealand Couriers.  All orders are shipped via traceable courier. A tracking number will be e-mailed to you for your reference.

If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone, at which time you will have the option of choosing a different item or receiving a refund.

Estimated delivery times are to be used as a guide only. Maman cannot be held responsible for any delay caused by the chosen courier service.

 

SHIPPING COSTS

Orders under $200 - Courier Delivery – New Zealand Wide - $7

Orders under $200 - Rural Delivery - $12

Orders over $200 - FREE SHIPPING

In-store pick up from our Remuera Boutique - FREE

(All prices are calculated in New Zealand dollars)

 

SHIPPING CONDITIONS

All shipments are sent via traceable method with signature required upon delivery. If for any reason you wish to have signature required removed from your order, please note this in the shipping instructions of your order at checkout. By requesting this service be removed, you are acknowledging that Maman is not accountable for any lost or stolen orders and that your order will not be covered by insurance.

When receiving a consignment that may be torn open, badly crushed etc please be sure to note this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.

All items are insured against theft and accidental damage whilst in transit from Maman to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

We are unable to redirect orders once dispatched. Anyone at the delivery address who receives the goods shall be presumed by Maman to be authorised to receive the goods on your behalf.

We cannot deliver to a PO Box address.

 

TAXES AND DUTIES

Your credit or debit card will be charged in NZ Dollars. The amount on your bank statement will be the equivalent amount in your local currency based on the rate applied by your credit card company on the day your account is debited. Note that the rate applied by your bank may not be the exact rate as stated on the site’s currency converter at the time of purchase.

Customs and import duties are charged when your items reach their destination. These charges are the sole responsibility of the recipient. We have no control over these charges and cannot advise what the costs will be as import duties and customs policies are different in each country.