Please click the link below to access our Maman Returns Center within 7 days of order fulfilment. Follow the prompts to submit your order for a refund or exchange.
Once approved by our team, you will be sent an email update asking you to send your package using a traceable, insured shipping method to:
Attn: Maman Online Returns Center
407 Remuera Road
For your order to be eligible for a refund, your order must be lodged into our returns portal and returned back in-store within 7 days of receiving your order and meet all the other conditions of our returns policy. Anything outside of this time frame will be either processed as a store credit, an exchange, or returned to you on a case-by-case basis.
The return of the item(s) is at your own cost and responsibility until it reaches Maman. We recommend that you use a traceable service and take out postal insurance. Please note Maman does not take responsibility for any items lost in the process of returning them to us.
Should you choose to return your full priced order for a refund, Maman will retain an administration fee of $10.00 NZD for local orders and $15.00 NZD for rural deliveries.
Once we have received your return, please allow up to 10 working days to process.
Shipping & handling charges are only refunded if the item(s) was incorrect or faulty.
If you choose to return to the store, the item(s) will need to be passed onto the Maman Online Team and processed as per the timeframes below.
Please ensure you have registered your return online above and await for approval before sending or dropping it off in store.