Returns and Exchanges

ONLINE RETURNS

Maman hopes you are delighted with your purchase, however, if you’re not perfectly satisfied, you may return the item(s) within 10 days of receipt.

We do not offer online exchanges or credits.

Packages received at Maman after the return timeframe of 10 days will not be accepted and will be sent back to you.

Once an order has been placed you cannot cancel the order as goods are often shipped the same day. If you wish to receive a refund, you will be refunded the value of the item at the time of purchase.  

Any refunds will be made back to the original means of purchase.

 

RETURN CONDITIONS

Items must be unworn and in original condition with designer garment tags attached and all original packaging including garment bag, boxes and tissue paper etc. Damaged, worn or altered garments will not be exchanged or refunded and will be returned to the customer.


Maman reserves the right to return or reject any item(s) that does not abide to the return conditions.

 

FOOTWEAR

Footwear must be returned in original condition, unworn, with no wear on the soles. All original packaging must also be returned including shoe box, swing tags, tissue paper and authentication certification (if supplied).

 

JEWELLERY, BAGS AND ACCESSORIES

Jewellery, bags and accessories (excluding footwear) may not be returned or exchanged unless the item is faulty.

 

SWIMWEAR AND LINGERIE

There are absolutely no refunds or exchanges on Swimwear and Lingerie unless faulty.  All Swimwear and Lingerie purchases are final. 

 

CANDLES, PERFUME & BODY PRODUCTS

There are absolutely no refunds or exchanges on Candles, Perfume and Body Products unless faulty. All Candles, Perfume and Body purchases are final. 

 

SALE ITEMS

There are absolutely no refund or exchanges on sale items. All sale purchases are final.

  

HOW TO RETURN AN ITEM 

  1. Fill out the Return Form provided with your garment
  2. Securely repackage your items. All item(s) must be in a saleable condition as specified above.
  3. Send your package within 10 days of receipt using a traceable, insured shipping method to:

MAMAN ONLINE

Returns

407 Remuera Road

Remuera

Auckland 1050

New Zealand

The return of the item(s) is at your own cost and responsibility until it reaches Maman. We recommend that you use a traceable service and take out postal insurance. Please note Maman does not take responsibility for any items lost in the process of returning them to us.

Shipping & handling charges are only refunded if the item(s) was incorrect or faulty.

If you choose to return to the store, the item(s) will need to be passed onto the Maman Online Team and processed as per the timeframes below.

 

RETURNS AND PROCESSING TIME

If your package arrives at Maman within the timeframe specified (10 days) and is in an acceptable condition, your refund will be processed within 1-3 business days. You will be notified by email when this transaction has taken place.

Your bank may require additional days to process and post this transaction to your account once they have received the information from Maman so please allow up to 7 business days for the full process to be completed. 

All successfully returned items will be credited to the account used to originally purchase the items excluding original shipping charges.

Shipping and handling charges are not refundable (unless the item(s) was incorrect & faulty.

 

FAULTY ITEMS

If you discover that your item has a fault please contact us immediately at hello@maman.co.nz

It is at the discretion of Maman to determine fault. Upon accepting the fault of the product, Maman firstly have the option to repair the faulty item or replace it for the same product in the same size. If we cannot repair or replace your item, we will refund you the cost of the item.

Items that are damaged as a result of wear and tear are not considered to be faulty. If you have an item that is faulty and you have worn it, please send it back to us clean.

Soiled returns will not be accepted.

If the item is deemed faulty we will refund you the costs for returning the item and cover all shipping costs for the replacement or repaired item.