- Please click the link here and follow the prompts to submit for a return or exchange within 7 days after fulfilment of your order: https://returns.maman.co.nz.
- An email will be sent once approved with further details .
Attn: Maman Online Returns/Exchanges
407 Remuera Road
For your order to be eligible for a refund, your order must be lodged into our returns portal and returned back in-store within 7 days of receiving your order and meet all the other conditions of our returns policy. Anything outside of this time frame will be either processed as a store credit, an exchange, or returned to you on a case-by-case basis.
The return of the item(s) is at your own cost and responsibility until it reaches Maman. We recommend that you use a traceable service and take out postal insurance. Please note Maman does not take responsibility for any items lost in the process of returning them to us.
Shipping & handling charges are only refunded if the item(s) was incorrect or faulty. If you choose to return to the store, we ask that you fill out the online returns form and wait for approval before coming into the store. Once the item has been received in store it will then be passed onto our online team to process and review before issuing the refund or exchange.
Should you choose to return your full priced order for a refund, Maman will retain an administration fee of $10.00 for local orders and $15.00 for Rural deliveries.