FAQs

WHERE DO YOU SHIP TO?

Currently the only market we ship to is New Zealand. This does not mean we will not ship to your country in the near future. Should you wish to apply to receive goods to a country not on our default shipping list, please contact us at hello@maman.co.nz and we will be happy to help.

 

WHAT CURRENCY WILL I BE CHARGED IN?

Your credit or debit card will be charged in NZ Dollars. The amount on your bank statement will be the equivalent amount in your local currency based on the rate applied by your credit card company on the day your account is debited. Note that the rate applied by your bank may not be the exact rate as stated on the site’s currency converter at the time of purchase.

 

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

VISA, Mastercard, American Express, Approved debit cards.  We also offer the Laybuy payment option

 

WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED?

You will receive a confirmation by email to advise that your order has been shipped.

 

CAN I HAVE A DIFFERENT DELIVERY ADDRESS TO MY PAYMENT ADDRESS?

Yes, you can specify a separate delivery address from your billing address. Please fill out the relevant details at the checkout when prompted. We can not change the delivery address of the parcel once it has been dispatched.

 

WHAT IF MY ORDER IS INCORRECT?

In the event of a mistake we will do our absolute best to fix it and resolve any problems. If you have received an incorrect order please email us at online@maman.co.nz and we will assist. Always include your specific order reference number when emailing regarding your order.

 

HOW DO I RETURN AN ITEM OR AN ORDER?

To return an item, please use the returns slip provided with your order. Securely package your item with its original swing tags. We recommend that you select an insured shipping or postage method. You are responsible for the product until it reaches us. Maman does not accept responsibility for packages we do not ship ourselves. Unless the item is faulty, return shipping costs are to be paid by the customer.  Send your package to:

Maman Online Store

407 Remuera Road

Remuera, Auckland 1050

New Zealand

We will advise you via email once we have received your goods.

 

HOW LONG WILL THE PROCESSING OF MY RETURN TAKE?

Once we receive the item we will repair, replace or refund the items within 10 working days of receipt. Please note on the return / exchange form your preference in this regard. If the item is faulty we will refund you the costs for returning the item and cover all shipping costs from the replacement or repaired item. In the event that the repair or replacement will take longer than 10 days, we will advise you of the particular circumstances and likely timeframe for return.

 

CAN I RETURN MY ORDER TO YOUR PHYSICAL STORE? 

Yes, we welcome returns and exchanges at our physical store. Please note, if you require a refund, your order will still have to be sent to our head office to process. 

 

THE ITEM I WANT IS OUT OF STOCK.  WHAT NOW?

We try to have a stock level that will keep up with demand but some popular and bespoke items may sell out fast. Our focus is to keep up with the latest fashion so we generally do not restock items once they have sold out. If you would like to receive a notification if your size becomes available again, simply add the item/ required size to your wishlist and we'll send out an email if it does come back online.