Where do you ship to?

Currently the only market we ship to is New Zealand. This does not mean we will not ship to your country in the near future. If you are outside the NZ market, please contact our online team at - online@maman.co.nz for a quote.

What currency will I be charged in?

Your credit or debit card will be charged in NZ Dollars. The amount on your bank statement will be the equivalent amount in your local currency based on the rate applied by your credit card company on the day your account is debited. Note that the rate applied by your bank may not be the exact rate as stated on the site’s currency converter at the time of purchase. 

What types of payment do you accept?

VISA, Mastercard, American Express, Approved debit cards. We also offer Laybuy & Afterpay as payment options.

When will I know my order has been shipped?

You will receive a confirmation by email to advise that your order has been shipped. This email will contain a link so you can track your parcels safely. 

Can I have a different delivery address to my payment address?

Yes, you can specify a separate delivery address from your billing address. If you've made a mistake with your delivery address please contact online@maman.co.nz or call us on 09 520 1021 ASAP with your order number ready. Please note we cannot change the delivery address once it has been processed by our online team. 

What if my order is incorrect?

In the event that your order received is incorrect we will do our absolute best to resolve any problems. If you have received an incorrect order please email us at online@maman.co.nz and we will assist. Always include your order number when emailing our online team.

How do I return an item or an order?
  1. Please click the link here and follow the prompts to submit for a return or exchange within 7 days after fulfilment of your order: https://returns.maman.co.nz.
  2. An email will be sent once approved with further details .

Attn: Maman Online Returns/Exchanges
407 Remuera Road
Auckland 1050
New Zealand

For your order to be eligible for a refund, your order must be lodged into our returns portal and returned back in-store within 7 days of receiving your order and meet all the other conditions of our returns policy. Anything outside of this time frame will be either processed as a store credit, an exchange, or returned to you on a case-by-case basis.

The return of the item(s) is at your own cost and responsibility until it reaches Maman. We recommend that you use a traceable service and take out postal insurance. Please note Maman does not take responsibility for any items lost in the process of returning them to us.

Shipping & handling charges are only refunded if the item(s) was incorrect or faulty. If you choose to return to the store, we ask that you fill out the online returns form and wait for approval before coming into the store. Once the item has been received in store it will then be passed onto our online team to process and review before issuing the refund or exchange.

Should you choose to return your full priced order for a refund, Maman will retain an administration fee of $10.00 for local orders and $15.00 for Rural deliveries.

How long will the processing of my return take?

Once we receive the item we will repair, replace or refund the items within 10 working days of receipt. Please note for all faulty items no $10 fee will be deducted. In the event that the repair or replacement will take longer than 10 days, we will advise you of the particular circumstances and likely timeframe for return.

Can I return my order to your physical store?

Before you come in we ask that you fill out our online Returns form within 7 days of fulfilment of your order. (https://returns.maman.co.nz/) to lodge your return and wait for the return to be approved before coming into the store within 7 days of receipt. Once the item has been received in store it will then be passed onto our online team to process and review before issuing the refund or exchange. 

The item I want is out of stock. What now?

We try to have a stock level that will keep up with demand but some popular and bespoke items may sell out fast. If you would like to be one of the first to be notified if your size becomes available again, simply click the notify me button in the product you are interested in, enter your email address and size preference. 

Do you offer Click & Collect?

Yes we do, this is available during store hours. 

Please note: All orders are held for collection for up to 7 days. After 7 days we will return the item back to the shop floor and fully refund your order on the original card that was used to purchase. If you think you will need longer than 7 days to collect please contact our online team (09 520 1021).

When is the last chance to make an order to receive it in time for Christmas?

Order before Monday 18th December to guarantee delivery before Christmas. Click and Collects are available up to the 23rd December.

What is your Christmas return policy?

All items purchased between 1st - 23rd December as a gift may be returned up to the 14th of January for an exchange of a similar product, gift card or store credit only. All items must be sent within 7 days of lodging the return. No refunds will be given. Excludes earrings. All other accessories must have gold return tag still attached.