All shipments are sent via traceable method with signature required upon delivery. If for any reason you wish to have signature required removed from your order, please note this in the shipping instructions of your order at checkout. By requesting this service be removed, you are acknowledging that Maman is not accountable for any lost or stolen orders and that your order will not be covered by insurance.
When receiving a consignment that may be torn open, badly crushed etc please be sure to note this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.
All items are insured against theft and accidental damage whilst in transit from Maman to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
We are unable to redirect orders once dispatched. Anyone at the delivery address who receives the goods shall be presumed by Maman to be authorised to receive the goods on your behalf.
We cannot deliver to a PO Box address.